Social
The organization prioritizes all stakeholders, including customers, employees, business partners, and human rights, and is committed to ongoing societal contributions.
Emphasize Customer
Boost customer experience
Creating feedback form for better efficiency & satisfaction.
Personal Creation
Foster a quality workforce
Enhancing recruitment, personnel, and culture.
Protect Human Right
Respect human rights
Implementing human rights-based policies.
Health and Safety
Occupational safety
Enhancing a culture of safety and health in the workplace.
Emphasize Customer
Create a positive customer experience.
Customers are vital for our company's sustainability. We prioritize providing positive experiences by offering excellent service with care and respect for customer rights. We aim to retain our current customer base and attract new customers through referrals.
Customer Satisfaction Evaluation Results 2566
01. Buildings and locations
83.58%
02. Products
79.19%
03. Services
78.49%
04. Operational speed
81.09%
Human Resource Management
Importance of Human Resource Management
Personnel are considered the key to driving the organization. The company focuses on managing human resources to have expertise in each field to be suitable for their position, including pushing employees to grow according to their intended career paths.
MTC's Human Resource Management
01. Recruit and select appropriate personnel.
02. Welfare provision
03. Personnel development
04. Fair evaluation
05. Employment rate management
06. Reduce conflict, create a bond
07. Labor Relations
Human Rights Management
Human rights are fundamental rights that belong to all people, including stakeholders throughout the value chain of the company. Hence, the company operates with a strong commitment to human rights and promotes them as part of the corporate culture. The company has a governance system in place to prevent human rights abuses at all stages of its operations.
Protect
Human rights is a sensitive issue that affects business operations. The company has identified this as a significant risk in order to build confidence among all stakeholders.
Respect
To promote human rights awareness, training sessions are held for employees and managers, integrating key topics into new employee training to foster a culture that values and respects human rights.
Remedy
The company is prepared to set up complaint channels and has procedures for addressing affected parties, offering remedies including compensation and non-monetary assistance.
Promoting Workplace Safety
Occupational Safety and Health
The company prioritizes employee safety, well-being, and productivity through a comprehensive policy and training to foster a culture of safety.
Operations
01. Promote employee training
02. Set targets to reduce accidents and fatalities.
03. Establish an emergency incident reporting channel.
04. Plan events for employee wellness.
Social impact outcomes
Satisfaction
Satisfaction Goal
80%
• Customer
80.59 %
• Employee
84.68 %
Employee training
Training courses: (11 hrs/person)
8 courses
Training course topics
- Good service
- New employee
- Sustainability
- Risk
- Business ethics
- Human rights
- Developing skills at work
- Safety and occupational health
Employee
Number of employees 14,873 persons
Employee engagement
87%
Hiring rate
The goal more than
16 %
Result
26.4 %
Employee turnover
The goal less than
20 %
Result
12.01 %
and the Lost Time Injury Rate (LTIFR) target is 0.00 cases per 200,000 hours.
Human Rights Violation
0
