Human Rights Management
Human rights are fundamental rights that belong to all people, including stakeholders throughout the value chain of the company. Hence, the company operates with a strong commitment to human rights and promotes them as part of the corporate culture. The company has a governance system in place to prevent human rights abuses at all stages of its operations. The company's policy is aligned with and complies with international guidelines, including the Universal Declaration of Human Rights (UDHR), the UN Guiding Principles on Business and Human Rights (UNGPs), the ILO Declaration on Fundamental Principles and Rights at Work, and the labor laws of the Kingdom of Thailand. Specifically, the company's human rights policy covers the following areas:
Human rights policy
- Treat all parties equally, without discrimination on the basis of gender, race, or religion.
- Do not violate the rights and freedoms of stakeholders.
- Be careful in conducting business to prevent the risk of human rights abuses.
- Do not use or support partners who use all types of illegal labor.
- Communicate and disseminate the policy to all stakeholders.
- Monitor the respect for human rights in all stages of operations.
- Give importance to rights Freedom and expression of community opinions We believe that community is an important foundation for the country's strong economic development. Committed to developing and promoting community lifestyles through various sustainable projects.
- Build a corporate culture that is committed to respecting human rights.
- Establish a process to identify and assess human rights risks and their potential impacts.
- Implement disciplinary measures, up to and including termination of employment, for human rights violations.
- Provide appropriate remedies for those affected by human rights violations.
- Prohibit sexual harassment, both physical, verbal, and psychological.
- Give importance to and follow the principles of responsible business operations. To prevent negative impacts on communities, society and all groups of stakeholders throughout the company's business value chain.
The company diligently adheres to the framework of human rights operations based on the principles of the UN Guiding Principles on Business and Human Rights (UNGPs) to demonstrate its commitment to social and stakeholder responsibility regarding human rights as a business entity. Human Rights Due Diligence (HRDD) has been conducted, covering a comprehensive assessment of every issue throughout the supply chain. The company asserts its stance by declaring a clear organizational human rights policy to both internal personnel and the public, along with continuous education provided to employees. Procedures are in place for prevention, mitigation, and remediation in case of human rights violations, including complaint mechanisms. Measures for respecting and protecting human rights are integrated at every stage of business operations, with continuous monitoring and reporting of outcomes. Additionally, the company consistently discloses its human rights performance according to internationally recognized reporting standards annually.
Human Rights Due Diligence
The Company has established a comprehensive human rights due diligence process with the aim of identifying risks and preventing human rights violations or other negative impacts that may occur from Conduct business and other activities throughout the value chain Including setting up a remedy process in the event of human rights violations. The operation steps are as follows.
1. Policy commitment
Muangthai Capital Public Company Limited has announced its "Human Rights Policy and Labor Practices" in line with and in accordance with international guidelines with the principles of the Universal Declaration of Human Rights (UDHR), guiding principles on business and human rights. of the United Nations (UN Guiding Principle on Business and Human Rights: UNGPs), principles and fundamental rights at work of the International Labor Organization (ILO Declaration on Fundamental Principles and Rights at work), including labor laws of the Kingdom of Thailand. This is updated annually and has been reviewed and approved by the Company's Board of Directors.
2. Actual and Potential Risk and impact assessment
Muangthai Capital Public Company Limited has identified and examined human rights risk issues related to the company. throughout the business value chain annually which is carried out systematically as follows.
2.1.1 Identify Human Rights Issues
The Company considers human rights issues that exist or may arise with the Company. throughout the business value chain by potential human rights issues that cause an impact on relevant rights holders (employees, customers, communities, suppliers and contractors) Including vulnerable groups These include issues such as discrimination and harassment. Right to privacy, environment, community problems and rights, human trafficking, forced labor, child labor, working conditions, equal compensation. Freedom of association, right to negotiate.
2.1.2 Setting the scope for identifying human rights issues.
The Company has set the scope for evaluating human rights issues as follows.
| Human Rights Issues | |
|---|---|
|
Customer |
- Discrimination in lending and providing services. - Security and privacy of customer information. - Prevention of money laundering. - Health and safety. - Handling complaints fairly. |
| Employee | - Health and safety. - Working environment. - Employment conditions. - Discrimination in the workplace. - Security and privacy of employee data. - Unfair recruitment process. - Hiring illegal workers. - Unfair compensation or dismissal. - Freedom of Association and Negotiation with Employers. |
| Partners | - Personal data breach. - Treating trading partners unfairly. - Health and safety. |
2.2 – 2.4 Risk level assessment Mitigation measures and prioritization of risk issues.
Human rights risk assessment covers the Company's operations. and consider groups of stakeholders throughout the value chain, such as employees, customers, and business partners of the Company By considering the risk level of human rights issues in 2 dimensions: impact and likelihood of occurrence. which divides the risks of human rights issues into 4 levels.
Once the risk level has been assessed, the Company has prioritized important risk issues in terms of human rights. This is an issue that may affect the business and operations of the company. It can be classified into 4 issues as follows.
1) Employment conditions.
2) Personal data breach.
3) Use of illegal labor in the supply chain.
4) Discrimination against employees.
3. Process of Conducting Comprehensive HRDD
In the process of conducting comprehensive HRDD, the objectives are to identify and assess human rights risks that may occur within the organization, including prioritizing and managing risks comprehensively. Additionally, procedures for remediation in case of human rights violations within the organization are established. Summarized in a table as follows:
| Risk identification | Impact | Risk assessment | Risk management | Indicator | |
|---|---|---|---|---|---|
| Level of impact | Level of likelihood | ||||
|
Employment conditions |
- Forcing employees to work overtime | 3 | 3 | Providing a channel for receiving complaints. | There were 0 incidents of human rights violation. |
| Personal data violation | - Leaking personal data of partners and employees
- Using customer data without permission |
4 | 3 | Establish appropriate measures to protect the security and privacy of personal data in accordance with the protection of the privacy of personal data | |
| Illegal labor use in the supply chain | - Employing child labor and illegal migrant labor | 3 | 3 | Publish the code of conduct for partners and establish a process for assessing the risks of human rights violations by partners. | |
| Discrimination against employees | - Unfair and unjust treatment within the organization | 4 | 4 | Establish disciplinary measures for offenders and provide training to raise awareness among employees, as well as create a positive culture of equality in the organization for employees to respect each other. | |
The company consistently audits and fosters employee awareness regarding human rights in alignment with operational plans and policies to mitigate potential risks. Additionally, it regularly communicates the outcomes of its human rights efforts through annual sustainability reports and periodic updates.
4. Tracking and reporting performance results.
The Company has established basic principles for reporting human rights and safety issues through the Company's corruption reporting channel. It encourages reporting of employees or actions of those involved that may violate the law. Human rights policies and procedures. In addition, whistleblowers and related persons are protected as appropriate. Relevant facts will be followed. and can be inspected and report progress and results to the whistleblowers and relevant committees for acknowledgment.
- Set secret level.
- Coordinate with relevant agencies to investigate.
Register and submit a story
- Gather documentary evidence.
- Consider the impact of violence.
Gather facts and give orders
- Set up an audit committee to investigate fact.
- Consider the results of the investigation.
- Order punishment. (if any).
Investigate the facts
- Report the results to the complainant.
- Follow up on improvement results.
- Executive Committee Report Acknowledged.
Report the results to the complainant and make improvements
5. Mitigation and Remediation Measure
In 2023, the company did not encounter any human rights violations or complaints. However, we have recognized the importance of implementing preventive and remedial measures, including avenues for receiving and addressing complaints and grievances from affected parties in an appropriate manner. These measures include both financial compensation, such as restitution payments, and non-financial remedies, such as providing opportunities for feedback and offering counseling to victims through various channels. In the event of human rights violations, the company will conduct fair investigations and impose penalties in accordance with our regulations and policies going forward.
