This framework is established to guide and drive the organization’s operations
across all dimensions. It covers key areas including corporate governance, risk management,
human resource development, stakeholder engagement, social and community responsibility, as well
as resource and environmental management. The framework reflects the Company’s commitment to
sustainable business development throughout the value chain.
1. Raise awareness of the importance of sustainability and promote sustainable development across
all functions,
integrating it into work processes while driving the business in line with the policy framework
covering economic,
social, and environmental impacts.
- Establish a sustainability governance structure to define the direction, goals, action
plans, and short, medium, and long term indicators, ensuring that operations across the
organization are aligned in the same direction.
- Communicate sustainability policies and action plans across all departments, while
encouraging participation and integrating sustainability practices into business operations.
- Develop sustainability data management systems to support the collection, disclosure, and
analysis of data, enabling effective performance monitoring and continuous improvement.
- Promote sustainability knowledge and awareness among employees to enable the effective
application of sustainability practices in their daily operations.
2. Operate business with good governance, as well as good corporate governance of the Board of
Directors, to establish a code of conduct for employees, executives, and the Board of Directors that
is strictly upheld
- Ensure that operations are conducted in accordance with the Company’s corporate governance
principles and code of business conduct, with strict adherence to established guidelines and
effective oversight.
- Promote ethical conduct as part of the organizational culture, emphasizing zero tolerance for
unethical practices while fostering awareness among new employees.
- Regularly review the Company’s code of business conduct to enhance operational effectiveness,
strengthen competitiveness, and ensure fair practices toward all stakeholders.
3. Establish a comprehensive risk management framework covering risks across the organization,
including policy, operational processes, and external factors, with appropriate prevention, control,
and preparedness measures to ensure timely response.
- Establish a clear and appropriate risk governance structure, with a dedicated risk management
function responsible for systematically managing risks at appropriate levels.
- Promote the integration of risk management into operational processes, using KPIs as performance
indicators.
- Provide risk management training for employees at all levels and develop an enterprise risk
management manual to guide practices across the organization.
- Foster a risk-aware culture across the organization by encouraging employees at all levels to
recognize the importance of risk management and take ownership of risks in their
responsibilities through risk identification, assessment, monitoring, and control.
4. Establish systems and processes to engage all stakeholder groups, foster mutual understanding,
meet expectations, reduce negative impacts, and create positive impacts throughout the value chain.
- Promote and expand channels for stakeholder access, while encouraging constructive dialogue and
feedback.
- Gather stakeholder concerns and expectations, assess impacts, and develop appropriate approaches
to support organizational development and create shared value.
- Disclose and communicate information regularly to foster stakeholder understanding through
appropriate methods and channels tailored to each stakeholder group.
- Monitor the effectiveness of stakeholder engagement and continuously refine strategies to ensure
ongoing improvement.
5. Against all forms of corruption, the Company adopts a systematic approach with measures for
prevention, monitoring, remediation, and recurrence prevention, supported by transparent and
verifiable disclosure to build confidence and safeguard the Company.
- Establish accessible whistleblowing channels, together with measures to protect whistleblowers
and processes for thorough, transparent, and fair investigation and response to all reported
cases.
- Declare the Company’s commitment against all forms of corruption, both direct and indirect,
through a formal written statement communicated to relevant stakeholders.
- Establish training plans, communicate relevant policies and regulations, and continuously
enhance employees’ understanding of ethics and anti-corruption practices.
- Conduct regular reviews of compliance with the anti-corruption policy to ensure that
anti-corruption measures remain adequate and highly effective.
6. Promote effective human resource management aligned with evolving social changes to create
long-term value for the organization, covering employee retention, recruitment, development, as well
as employee welfare, safety, and occupational health.
- Plan workforce recruitment and capability development through training aligned with
organizational needs, together with performance evaluation.
- Develop compensation and performance evaluation systems to ensure effectiveness and fairness.
- Foster employee engagement and strengthen relationships between employees and the organization,
together with regular performance assessment.
- Establish a welfare committee to oversee employee well-being, ensure compliance with relevant
laws, and receive employee feedback.
7. Encourage non-profit social activities, instill awareness, and create responsibility in business
operations that are beneficial to the surrounding society and contribute to a happy society.
- Create business value while also helping society by promoting and developing the potential of
people in a sustainable manner by transferring knowledge and technology.
- Cultivate public consciousness by supporting and encouraging the company's employees to play a
role and take part in developing and helping society.
- Develop better living conditions for people in communities and society, whether it be quality of
life, health, or stability, through initiating and expanding related projects and activities.
8. Manage resources efficiently to minimize environmental impacts at the organizational and global
levels, support the reduction of greenhouse gas emissions, and advance toward Net Zero, while
promoting environmental awareness among employees, customers, Vendors, and stakeholders.
- Establish policies, targets, and operational guidelines for resource and environmental
management to enhance organizational efficiency.
- Monitor and assess resource utilization and environmental performance, and continuously improve
operations to align with environmental objectives.
- Manage greenhouse gas emissions and implement initiatives to mitigate environmental impacts
arising from business operations.
- Develop innovations supporting the circular economy and clean energy to enhance energy
efficiency and increase the share of renewable energy.
9. Enhance ESG performance to align with international standards, support investment and global
competitiveness, and ensure transparent sustainability disclosure in accordance with recognized
frameworks and indices.
- Integrate ESG into corporate governance and management practices, linking ESG performance with
executive evaluation and aligning the organization’s direction toward sustainable business
development.
- Enhance business practices in line with international standards and participate in global
assessments or certifications to strengthen investor confidence.
- Develop and disclose ESG information in a comprehensive, up-to-date, and transparent manner
through appropriate reports and communication channels.
- Develop innovation to enhance sustainability performance and support the organization’s
adaptation to future changes.
Framework
This framework is established to integrate economic, social, environmental,
and governance (ESG) considerations into the Company’s business operations in a systematic manner.
It is designed to align with the Company’s business strategy,
risk management, and opportunities for growth, while creating long-term value.
The framework serves not only as a conceptual policy guideline but also as a practical
framework applied across policy, management,
and operational levels.
It links sustainability performance with strategic business direction and comprises four key pillars
as follows:
01
Inclusive Finance
Provide fair and responsible financial services with consideration of customers’
repayment capacity and transparency, while supporting customers’ quality of life and long-term
financial stability.
02
Responsible Operations
Conduct business with efficiency and transparency, ensure accessibility for
stakeholders, and manage human resources and organizational resources responsibly.
03
Climate & Environmental Resilience
Recognize climate-related risks and implement resource management approaches to
reduce environmental impacts, while strengthening the organization’s long-term resilience.
04
Governance & Data Integrity
Emphasize good corporate governance, business ethics, and accurate, verifiable
data management through a clear governance structure and effective internal control systems.
The Sustainability Framework is designed to be integrated into the Company’s business
operations at all levels from policy and management to operational practices. It aims to create tangible
financial opportunities while ensuring appropriate risk management and governance. The framework serves
as a key foundation for driving the organization under the concept of “Inclusive Finance for Sustainable
Future.”